Magento SUPPORT Services - Ongoing Maintenance & Emergency Response
Overview
Keep your Magento store secure, fast, and reliable. From proactive maintenance to emergency response, we've got your back 24/7 with over 18 years of Magento expertise. Our support services cover security patches, dependency management, monitoring, and emergency incident response.
Services
Ongoing Maintenance
Proactive Magento maintenance keeping your store secure, fast, and up-to-date. Security patches applied within 48 hours of release. PHP, Magento core, and extension version management. Composer dependency updates with compatibility testing. Monthly health reports with recommendations.
24/7 Monitoring
Round-the-clock Magento monitoring with performance dashboards, intelligent alerting, and rapid incident response. Detect capacity constraints, memory leaks, and performance degradation before they trigger outages.
Security Management
Security patch management, vulnerability scanning, penetration testing, and PCI compliance. Proactive vulnerability monitoring with real-time threat detection. Daily malware scans and file integrity checks.
Emergency Response
Critical incident response with downtime recovery, urgent bug fixes, forensic investigation, and rapid resolution. Sub-30-minute response times for critical emergencies. Your store gets restored quickly whilst we investigate root causes.
Code Review & Audits
Expert code audits covering architecture review, extension evaluation, technical debt assessment, and actionable recommendations. Understand where technical debt impacts your bottom line.
Advisory & Guidance
Strategic Magento advisory, best practices guidance, technology roadmapping, and platform optimisation strategies. Quarterly business reviews with technical insights and strategic recommendations.
Technology Stack
- Monitoring: New Relic, Datadog, custom monitoring systems
- Security: Vulnerability scanning tools, penetration testing, threat intelligence feeds
- Deployment: Zero-downtime deployment strategies, blue-green deployments
- Version Management: Magento 1.x through latest Adobe Commerce
- Infrastructure: AWS, Google Cloud, Azure, private cloud
- Databases: MySQL, PostgreSQL, performance tuning tools
Approach
Proactive Monitoring
Monitor Adobe Security Bulletins, dependency vulnerability databases, and threat intelligence feeds daily. Identify risks during reconnaissance phases, not after breaches.
Staged Deployment
All updates tested in staging environments first. Regression tests verify your custom code and extensions remain compatible. Production deployment only after full validation.
Scheduled Maintenance
Routine maintenance during low-traffic windows minimising customer impact. Critical security patches deployed immediately using zero-downtime strategies.
Continuous Optimisation
Regular database maintenance prevents performance degradation. Cache management balances performance with content freshness. Query optimisation keeps response times fast as transaction volumes grow.
Business Benefits
- Security First: Critical vulnerabilities protected against before mass exploitation begins. <48hr patch deployment
- Prevent Downtime: 99.9% uptime through proactive monitoring and predictive maintenance
- Compatibility Assured: All updates tested against your custom code and extensions
- Performance Baseline: Consistent sub-2-second page loads through regular maintenance and optimisation
- Cost Reduction: Preventive maintenance costs far less than emergency recovery
Support Excellence
Proactive, Not Reactive: We monitor, patch, and optimise continuously so problems are caught before impacting your business.
Rapid Response: When emergencies happen, experienced team responds in under 30 minutes with clear communication.
Deep Expertise: 18+ years with Magento. We diagnose quickly and resolve with confidence.
UK-Based Team: British-based support working in your timezone with no language barriers.
Coverage Areas
- Security patch management and deployment
- Dependency version updates and compatibility testing
- Performance monitoring and database optimisation
- PHP version management and compatibility
- Extension update management and testing
- Cache management and invalidation strategies
- Backup verification and disaster recovery
- Quarterly health reports and recommendations
Related Services
- Team Augmentation: Embed Magento experts into your team
- Managed Infrastructure: UK-based hosting with proactive monitoring
- Emergency Response: Critical incident recovery and forensic analysis
- Version Upgrades: Magento platform upgrades and migrations
- Performance Optimisation: Full-stack tuning and speed improvements
Next Steps
Protect your Magento store with professional support. Contact us to discuss a maintenance plan tailored to your store's size and complexity.
