Managed Infrastructure Services
Service Type: Infrastructure Support Services - SUPPORT Category
Overview
Expert architecture and implementation for managed services operations. From 24/7 monitoring solutions to disaster recovery planning, we design the support layer delivered by trusted provider partners that keeps infrastructure reliable, secure, and performant around the clock.
Service Categories
24/7 Monitoring Solutions
Comprehensive infrastructure monitoring delivered by trusted provider partners.
- Proactive Monitoring: Continuous system observation detecting issues before user impact
- Sub-15 Minute Response: Target response time for critical alerts
- 24/7 Availability: Round-the-clock operations monitoring
- Escalation Procedures: Automated alert routing based on severity
- Monitoring Tools: Industry-standard platforms (Prometheus, Grafana, ELK, Datadog, New Relic)
Proactive Maintenance Solutions
Scheduled maintenance strategies preventing infrastructure degradation.
- Maintenance Windows: Planned system updates with minimal disruption
- Security Patching: Timely security update application
- System Updates: Operating system and package version management
- Capacity Planning: Infrastructure growth and performance trending
- Compliance Updates: Regulatory requirement implementation
Backup Management Solutions
Automated backup strategies ensuring data resilience.
- Automated Backup Execution: Scheduled backup procedures
- Retention Policies: Storage cost-effective backup retention
- Encryption: Data protection during storage and transmission
- Restore Testing: Regular validation of backup integrity
- Partner Delivery: Managed service provider implementation
Disaster Recovery Solutions
Multi-region recovery architectures preparing for catastrophic failures.
- RTO/RPO Targets: Recovery time and data loss objectives
- Architecture Design: Multi-region deployment planning
- Failover Testing: Regular disaster recovery procedure validation
- Incident Runbooks: Documented recovery procedures
- Partner Implementation: Managed service provider execution
Benefits of Managed Services
Expertise & Experience
- Specialised knowledge in infrastructure operations
- Best practices implementation
- Production-tested procedures
- Compliance requirement knowledge
Cost Efficiency
- Fixed predictable costs
- No surprise infrastructure expenses
- Economies of scale through provider partnerships
- Optimised resource utilisation
Focus & Productivity
- Teams focus on development rather than operations
- Reduced operational burden
- Faster feature delivery
- Improved developer productivity
Risk Mitigation
- Professional infrastructure management
- Tested disaster recovery procedures
- Proactive problem prevention
- Reduced downtime risk
Technology Platforms
Monitoring & Observability
- Prometheus for metrics collection
- Grafana for visualisation
- ELK Stack for log aggregation
- Jaeger for distributed tracing
- Datadog, New Relic, or Elastic APM for application monitoring
Incident Management
- PagerDuty for escalation and scheduling
- Slack for team communication
- Custom alerting workflows
- Integration with issue tracking systems
Backup & Disaster Recovery
- Automated backup scheduling
- Off-site backup replication
- Point-in-time recovery capabilities
- Tested recovery procedures
Infrastructure Automation
- Terraform for infrastructure as code
- Ansible for configuration management
- Automated deployment pipelines
- Infrastructure versioning
Service Delivery Model
Architecture Design
- Assessment of current infrastructure
- Best practices analysis
- Optimal technology selection
- Cost-benefit analysis
Implementation
- Managed service provider selection
- Service agreement negotiation
- Technology deployment
- Team training
Operations
- Daily monitoring and maintenance
- Regular reporting
- Performance optimisation
- Proactive improvements
Continuous Improvement
- Technology updates
- Process optimisation
- Cost reduction opportunities
- Compliance updates
Complementary Services
Infrastructure Monitoring
- Observability stack setup (Prometheus, Grafana, ELK)
- Application performance monitoring
- Custom dashboard development
- Alert configuration
Application Maintenance
- Ongoing Magento support and patches
- Laravel and Symfony maintenance
- Dependency updates
- Performance optimisation
Team Augmentation
- Expert developers embedded in teams
- Knowledge transfer
- Process improvement
- Technology consulting
Compliance & Security
- Audit-Ready Infrastructure: Continuous compliance monitoring
- Security Standards: CIS benchmarks and best practices
- Regulatory Compliance: PCI-DSS, GDPR, ISO 27001, SOC 2
- Change Management: Documented infrastructure changes
- Access Controls: Role-based permissions and audit logging
Typical Outcomes
Reduced Downtime
- Rapid incident detection
- Automated response procedures
- Faster mean time to restore
- Fewer infrastructure failures
Improved Performance
- Proactive optimisation
- Resource utilisation analysis
- Capacity planning
- Infrastructure tuning
Enhanced Security
- Continuous monitoring
- Threat detection
- Automated patching
- Compliance maintenance
Cost Control
- Fixed monthly costs
- Optimised resource utilisation
- Eliminated surprise expenses
- Improved infrastructure efficiency